Refund & Return Policy

Business Ownership

Pubesto is owned and operated by GO HYPE MEDIA.

Introduction

At Pubesto, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are accepted. By placing an order on our website, you agree to this policy.

1. Eligibility for Returns

Products may be eligible for return if:

• The product received is damaged
• The wrong item was delivered
• The product has manufacturing defects
• The item is significantly different from the description

To be eligible:

• Return requests must be made within 7 days of delivery
• The product must be unused and in original condition
• Original packaging, tags, invoices, and accessories must be included

2. Non-Returnable Items

The following items are generally not eligible for return:

• Used or damaged products caused by customer handling
• Customized or personalized products
• Products without original packaging
• Clearance or final sale items
• Personal care or hygiene-related products (if applicable)

3. Return Process

To request a return:

• Contact customer support with order details and issue description
• Share clear images/videos of the product if requested
• Once approved, return instructions will be provided
• Products must be shipped within the instructed timeframe

Returns sent without approval may not be accepted.

4. Refund Policy

Refunds are processed after the returned product passes inspection. Approved refunds may be issued through original payment method, store credit, or wallet balance.

Typical processing time: 5–10 business days after approval.

5. Replacement Policy

Eligible products may qualify for replacement instead of refund depending on product availability, the nature of the issue, and customer preference.

6. Cancellation Policy

Orders may be cancelled before dispatch. Once shipped, cancellation requests may not be accepted. Refunds for cancelled orders will be processed to the original payment method within 5–10 business days.

7. Damaged or Incorrect Orders

Customers must report damaged, defective, or incorrect products within 48 hours of delivery along with supporting photos or videos. Failure to report within the specified timeframe may affect claim eligibility.

8. Shipping Charges

• Original shipping charges may be non-refundable
• Return shipping charges may apply depending on the reason for return
• If the error is from our side, return shipping costs may be covered by us

9. Fraud Prevention

We reserve the right to reject refund or return requests in cases involving excessive returns, suspicious activity, policy abuse, or fraudulent claims.

10. Contact Support

For refund or return assistance, customers may contact our support team through the official contact information available on the website.

Email: support@pubesto.com
Address: D-6/1, Okhla Phase 2, New Delhi-110020
Contact No: +91 7056063693