Help Center

Frequently Asked Questions

Have questions about orders, products, shipping, or returns? Find quick answers below.

General & Products

Pubesto curates high-quality, practical daily essentials for modern Indian homes. Our selection focuses on leak-proof stainless steel water bottles, insulated lunch boxes, home decor, bladeless neck fans, and practical kitchen utility items designed for durability.

Absolutely. All Pubesto bottles, containers, and kitchenware items are made from premium, BPA-free, food-grade materials such as high-grade 304 stainless steel. They are designed to keep your food and beverages fresh, safe, and toxin-free.

We recommend washing them with warm water and mild dish soap using a soft sponge. Avoid using abrasive scrubbers or steel wool. To maintain the vacuum insulation, do not place insulated bottles in the freezer or microwave.

Shipping & Delivery

Yes, we ship to almost all pincodes across India. We partner with reliable shipping carriers to ensure your order arrives safely and on time.

We offer free standard shipping on orders above Rs. 500. For orders below Rs. 500, a flat shipping fee of Rs. 70 is charged. Deliveries generally take 3 to 7 business days, depending on your location.

Once your package is shipped, a shipping confirmation email and SMS containing a tracking link will be sent. You can use this link to track your order status in real-time.

Orders & Payments

We accept a wide range of secure payment options, including UPI (Google Pay, PhonePe, Paytm), Net Banking, major Credit/Debit Cards, and digital wallets. Payments are processed through trusted, encrypted gateways.

To ensure the fastest dispatch times and secure contactless delivery, we operate as a 100% prepaid store. We accept all major secure payment methods, including UPI (Google Pay, PhonePe, Paytm), Net Banking, and major Debit/Credit Cards.

Since we process orders quickly to ensure rapid delivery, you can only make changes or cancel within 2 hours of placing the order. Please email support@pubesto.com or call +91 7056063693 immediately with your order details.

Returns & Refunds

We offer a hassle-free 7-day return policy for unused items in their original packaging. If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery to arrange a free replacement.

Once we receive your return shipment and inspect the product's condition, we will process your refund within 3 to 5 business days. The refund will be credited directly to your original payment source or bank account.

Business Ownership

Pubesto is owned and operated by GO HYPE MEDIA.

Still have questions? We're here to help.

Reach out to our customer support team Monday through Saturday.